Shipping policy

Shipping Policy

Thank you for shopping with ApexHarmony. We are committed to delivering your order safely and as quickly as possible. Please read our shipping policy below for information about processing times, shipping methods, and delivery expectations.

Order Processing

  • All orders are processed within 1–3 business days (Monday–Friday, excluding holidays).

  • Once your order has been processed and shipped, you will receive a confirmation email containing your tracking information.

  • During periods of high demand, promotions, or holidays, processing times may be slightly longer.

Shipping Time

Estimated delivery times vary depending on your location:

  • United States: 5–10 business days

  • Canada: 7–12 business days

  • United Kingdom: 5–10 business days

  • Australia & New Zealand: 7–15 business days

  • Europe: 7–15 business days

  • Rest of the World: 10–20 business days

Shipping Costs

Shipping rates are calculated at checkout based on your delivery address and selected shipping method.

We may occasionally offer Free Shipping on qualifying orders or during special promotions.

Order Tracking

Once your order has been shipped, you will receive an email with a tracking number. Tracking information may take 24–48 hours to update after the shipment has been dispatched.

Incorrect Shipping Information

Please ensure that your shipping address is correct before placing your order. ApexHarmony is not responsible for delays or lost packages caused by incorrect or incomplete shipping information provided by the customer.

If you notice an error, contact us immediately. If your order has not yet been processed, we will do our best to update your shipping information.

Delayed Deliveries

While we strive to meet estimated delivery times, delays may occasionally occur due to:

  • Severe weather conditions

  • Customs clearance

  • Carrier delays

  • Public holidays

  • High order volumes

  • Other circumstances beyond our control

We appreciate your patience and understanding should any delays occur.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date. Include your order number and any relevant photos (if applicable), and our support team will work with the shipping carrier to resolve the issue as quickly as possible.

International Orders

International customers may be responsible for customs duties, import taxes, or other fees required by their country. These charges are determined by local customs authorities and are the responsibility of the customer.

Contact Us

If you have any questions about your order or our shipping policy, please contact our customer support team.

Email: apexharmony1@outlook.com

We appreciate your trust in ApexHarmony and look forward to helping you achieve your fitness goals.